Return & Refund Policy
Last updated: 13 October 2026
At Herboroot we uphold the highest standards in making and delivering our products. Every batch is carefully tested so that you always receive the best quality — a commitment that has made Herboroot a trusted brand among our customers.
No returns, exchanges or replacements
Herboroot does not accept returns or exchanges, and does not offer replacements, for products bought on our website. The only exception is a product that reaches you damaged in a way that affects the product inside, handled as described below. Whether a request is accepted is entirely at the company's discretion.
Damaged products
- Only damage that affects or tampers with the product inside is considered.
- Damage to the outer box or packaging alone is not grounds for a return.
- The company assesses every request and decides whether it qualifies.
How to report a damaged product
Email care@herboroot.in within 2 days of your delivery date. Requests sent through any other channel, or after 2 days, cannot be accepted. Please include:
- your Order ID, exactly as shown in your order confirmation;
- a full, unedited unboxing video that clearly shows the condition of the parcel and the product as you received it — without an unboxing video, no request can be considered;
- any photos that help show the damage.
What happens next
- Assessment: we review the evidence and take the final decision on whether the request is accepted.
- Return Authorisation Number: if it is accepted, we send you a Return Authorisation Number and instructions for sending the product back.
- Refund: once we have received the returned product, the refund is made to the payment method used for the original purchase. Please allow 14–21 business days after we receive the package for the refund to complete. For Cash on Delivery orders we will ask for the bank account or UPI ID to refund to.
Cancelling an order
You can cancel an order until it is packed for shipping — from My Account → Orders, or by emailing care@herboroot.in with your Order ID. A cancelled prepaid order is refunded in full to the original payment method. Once an order has been shipped it can no longer be cancelled.
Questions
Thank you for choosing Herboroot. Your satisfaction is our priority — if you have any questions or need help, write to care@herboroot.in.